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Upgrading the global customer experience

As experts in AI Customer Experience (AICX) for multilingual contact centers, Sinitic enables higher deflection rates and increased customer lifetime value.

INCREASE REVENUE

DECREASE COSTS

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0%

abandon rate for
Tagalog customers

$1.35M

average savings / year for
Chinese
contact centers

52.38%

average ROI for Thai
Online Gaming operators

Smarter player support across Asia-Pacific

Running a multilingual contact center for Chinese, Thai, Vietnamese, Japanese and Indonesian has a high operating cost. But with Sinitic's AICX solution, Goldblue AB is at the forefront of controlling costs from repetitive contacts with unique Online Gaming terminology and mixed & non-English languages.

6


languages

5


gaming brands

78%


repetitive contacts

Automating financial inclusion in the Philippines

Regulators face expanding contact volumes, and the prohibitive costs of extending their financial complaints systems into rural areas. But with Sinitic's AICX solution, the Central Bank of the Philippines is automating complaint handling across a financial ecosystem with unique terminology and mixed & non-English languages.

3


languages

43


commercial banks

40%


annual contact growth

SOLUTIONS

Automating CX for enterprise

Sinitic enables multilingual contact centers to augment human agents with AI Customer Experience (AICX) solutions.

Helping online gaming firms reduce operating costs and generate new revenue from player acquisition, retention and reactivation.

Helping regulators minimize response times and increase financial inclusion and market supervision in developing regions.

Helping payment providers decrease manual steps in the Know Your Customer (KYC) process and increase response time.

Helping iGaming firms reduce operating costs and generate new revenue from player acquisition, retention and reactivation.

Latest from Sinitic

Manila, the city of sun, is Sinitic's base in Asia-Pacific and a global capital for the contact center industry.

er

Vancouver, the city of glass, is Sinitic’s headquarters and the historic terminal between America and Asia.

London

New Delhi, the city of rallies, is Sinitic’s base in India and a global capital for the contact center industry.

Johannesburg

Johannesburg, the city of gold, is Sinitic’s base in Africa and the continent’s commercial and banking capital.

Johannesburg

Valletta, the most proud city, is Sinitic's base in Europe and the continent's gaming and emerging tech capital.

LOCATIONS

We're nearby your contact center

Automation works best with human collaboration. Sinitic delivers on-site training and support.

Meet the team