Sinitic, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers, recently hired Mr. Jun Hernandez as VP Engineering.
Hernandez comes with a wealth of experience from the iGaming and BPO sectors, having served as Software Development Manager for Bodog Nation for four years as well as Director of Software Development at World HubServices, the operating company for Topbet. Most recently, Hernandez wasDirector for Engineering and Delivery for Verifone in the Southeast North Asia region.
“It’s great to have found someone in our core market, Asia-Pacific, with Jun’s skills and experience,” said Sinitic CEO Curtis Matlock. “Jun is a master of agile methodologies which is essential for helping us to quickly deploy AICX solutions that not only deflect repetitive chats, but also improves customer lifetime value for our clients. He has real-world experience in delivering scalable solutions in commercial environments, as proven at his time at Verifone, Topbet and Bodog.”
“This is a very exciting time in the market for conversational commerce solutions,” Hernandez said. “When I saw what Sinitic was doing, with their proprietary natural language processing (NLP) technology for Asian languages and deep-learning IP, I was keen to join the team.”
Hernandez is actively building out Sinitic’s Manila-based team. “Manila was a deliberate choice; automation works best with human collaboration, so we need to be near our client-base to deliver onsite training and support,” he said. Manila is Sinitic’s fourth office, joining a network including Vancouver, London and Johannesburg.
Sinitic, the market-leader in AI Customer Experience(AICX) solutions for multilingual contact centers, serves emerging marketsand customer segments with a vertically-integrated customer support productsuite and proprietary natural language processing (NLP) engine fornon-English languages. Sinitic's deep-learning technology and domain expertiseincrease automation rates and maximize customer lifetime value.
For more information, contact Brittany Martin at firstname.lastname@example.org.