Online gaming

Upgrading the player experience
for operators

Online Gaming brands bet on Sinitic’s AI Customer Experience (AICX) to decrease support costs and increase player lifetime value.

Calculate your roi
Sinitic iGaming

0%

abandon rate from
Online Gaming players

17.88%

increase in player engagement via
automation for Online Gaming

5,153

chats automated / day for
Online Gaming contact centers

Video

Learn in 103 seconds

Discover the benefits of Sinitic’s AICX solution for online gaming operators.

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Hidden benefits of AI Customer Experience (AICX)

Protect VIP Players

Minimize reliance on human agents to mitigate the risk of VIP player theft and revenue loss.

Reduce Agent Turnover

Relieve agents from mundane player support and increase their job satisfaction.

Prevent Chat Hijacking

Ensure security with a closed infrastructure that does not rely on third-party integrations.

products

Sinitic’s toolkit for
24/7 x 365 automation

Expand into new Online Gaming markets without the risk and massive expense of multilingual contact centers.

Launch

Sinitic’s Launch converts historical player chats into an automated, multilingual agent.

Edit

Sinitic’s Edit humanizes automated agents with advanced logic and player data integrations.

Chat

Sinitic’s Train improves the dialogue in automated agents by learning from ongoing player chats.

Chat

Sinitic’s Chat relieves human agents with deflection of repetitive, multilingual player chats.

Chat

Sinitic’s Track collects and categorizes player support cases with minimal manual steps.

Pushing beyond chat deflection

Aquire New Players

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Players

Convert customer support into an automated sales tool to retain churning players.

Reactivate Churned Players

Reduce reliance on acquisition with automated re-engagement of lost players.

"As an iGaming company in expansion, we’re looking for customer support tech that can easily scale. The Sinitic solution fits into our business model perfectly and it’s really fun to build the technology together."

iGaming

Andre Rodriguez - CEO
Goldblue AB