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Upgrading the financial consumer experience for regulators

Market supervisors rely on Sinitic’s AI Customer Experience (AICX) solution to decrease complaint resolution costs and increase financial inclusion in developing regions.

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Sinitic Regulators Solution


abandon rate from
financial complainants

68 hours

average initial response time
reduction for financial complaints


average annual growth in complaints
handled without additional expense


Learn in 101 seconds

Discover the benefits of Sinitic’s AICX solution for Regulators.

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Hidden benefits of AI Customer Experience (AICX)

Fiscal Constraint

Reduce spend of public funds with common sense automation of manual case handling.

Include the Under-Banked

Engage financial consumers in developing regions with feature-phone and dialect support.

Trend Analysis

Discover patterns in misconduct across the banking ecosystem for informed policy-making.


Sinitic’s toolkit for
24/7 x 365 automation

Improve financial inclusion without the risk and massive expense of multilingual contact centers.


Sinitic’s Launch converts historical financial consumer chats into an automated, multilingual agent.


Sinitic’s Edit humanizes automated agents with advanced logic and regulatory data integrations.


Sinitic’s Train improves the dialogue in automated agents by learning from ongoing financial consumer chats.


Sinitic’s Chat relieves human agents with deflection of repetitive, multilingual financial consumer chats.


Sinitic’s Track collects and categorizes financial consumer support cases with minimal manual steps.

Pushing beyond chat deflection

Establish the Market Standard

Innovate by example to encourage institutions to adopt better regulation technology.

Promote Financial Literacy

Repurpose financial complaints channels to increase awareness of safe banking practices.

Increase Trust in the State

Establish a direct connection between regulators and taxpaying financial consumers.

The chatbot has significant potential to bring us closer to consumers than ever before – improving communication, reducing costs, and supporting timely enhancement of policies and enforcement of supervisory actions.


Nestor Espenilla Jr. - Former Bank Governor
Bangko Sentral ng Pilipinas